1. Introduction
Welcome to Reface Solutions ("we", "us", or "our"). This privacy policy outlines how we collect, use, and protect your personal data when you visit our website and use our services. We are committed to ensuring your privacy is protected and complying with the General Data Protection Regulation (GDPR).
2. Information We Collect
When you interact with our website, request a quote, or contact us, we may collect:
- Identity Data: First name, last name.
- Contact Data: Delivery address, email address, and telephone numbers.
- Project Data: Information about your property, project requirements, and uploaded photos.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and device identifiers collected automatically through analytics tracking.
3. How We Use Your Data
We solely use your data to:
- Provide accurate quotes and perform the requested commercial or residential refurbishments.
- Communicate with you regarding project timelines, invoices, and customer service queries.
- Improve our website performance and marketing efforts via analytics (if consented).
4. Cookies, Google Analytics & Tracking
Our website uses cookies to improve user experience. We specifically use Google Analytics and Google Tag Manager to monitor traffic and track website performance.
You have the right to accept or decline analytics cookies via the Cookie Banner that appears upon your first visit. If you decline, non-essential tracking scripts will not be deployed, though strictly necessary functional cookies may remain to ensure the website operates correctly.
If you consent to cookies, standard web analytics information (such as your anonymized IP and pages visited) may be shared securely with Google for tracking purposes.
5. Data Security & Retention
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
7. Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us:
- Email: info@refacesolutions.co.uk
- Phone: 07964 665511
- Post: Barn 26b Boyton Hall Farm, Chelmsford, Essex, CM1 4LN